Ready-to-Ship Products

Most ready-to-ship orders are dispatched within 1 business day from order confirmation.

Delivery timelines may vary depending on the destination, serviceability, weather conditions, public holidays, and other logistical circumstances.

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Damaged, Defective, Missing, or Incorrect Items

We take great care in packaging every order. However, if you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery.

To assist us in resolving the issue quickly, please share:

• Clear photographs of the issue
• An unboxing video
• Order number and order details
• Images of tags and packaging

After verification, we may offer one of the following:

• Replacement of the same product, subject to availability
• An alternative product of equal value
• Store credit equivalent to the purchase value

At present, monetary refunds are not offered.

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Important Information

• Delivery timelines are estimates and may vary during sale periods, festive seasons, public holidays, natural events, strikes, or other unforeseen logistical disruptions.
• While we work to process and dispatch orders promptly, Color Label cannot be held responsible for delays arising from circumstances beyond our reasonable control.